Returns & Exchanges
At Jensen's Liquors, we strive to ensure every bottle meets your expectations, though state laws vary regarding the return of alcoholic beverages. If your order is damaged or incorrect, please contact our support team within 48 hours of delivery to initiate a resolution.
Verify Eligibility
Ensure the product is unopened, the seal is intact, and you have the original digital or physical receipt from your purchase.
Contact Support
Email our customer service team with your order number and clear photos of any damaged or incorrect items to receive a return authorization.
Secure Packaging
Carefully repackage the items using the original shipping materials to prevent breakage during the return transit to our warehouse.
Processing and Refund
Once our specialists inspect the returned goods, we will issue a refund to your original payment method, minus any applicable restocking or shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing